ParentGroup Connect Refund Policy

Effective date: Sep 20, 2026

Overview

This Refund Policy covers the premium app subscription for ParentGroup Connect, offered by The Parent Group Blueprint and billed through Stripe. It does not cover membership dues payments made through the Service — those are addressed separately below. This policy is part of, and should be read together with, our Terms of Use.

Membership Dues Payments

When a family pays membership dues through the Service's dues checkout, that payment is collected on behalf of, and belongs to, your parent organization — not to The Parent Group Blueprint. We are not able to issue refunds for dues payments. If you need a dues refund, please contact your organization's board directly; your board admins can address this through their own records and policies.

Premium Subscription Refunds

The premium app subscription renews automatically each billing period at the then-current price unless you cancel before the renewal date. Subscription fees are non-refundable once a billing period has begun, including for partial or unused time if you cancel mid-period.

To avoid being charged for the next period, cancel your subscription at least 7 days before your renewal date. We are not able to refund a renewal charge simply because you forgot to cancel in time, though you're welcome to contact us if you believe you were charged in error.

How to Request a Refund

For premium subscription billing issues only, you can cancel at any time through your account settings or by contacting us at the email below. If you believe you were charged in error, include your account email and the date of the charge, and we'll review your request.

Exceptions

We may, at our discretion, issue a refund or credit for a premium subscription charge in limited circumstances, such as:

• A duplicate charge caused by a billing or processing error

• A charge that occurred after you had already successfully canceled your subscription

• Situations where a refund is required by applicable law

These exceptions apply only to the premium app subscription; as noted above, dues payments are handled by your organization, not by us.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by an updated effective date at the top of this document. Continued use of the Service after a change takes effect constitutes acceptance of the revised policy.

Contact Us

Questions about a premium subscription charge:

The Parent Group Blueprint Email: info@lisaclarkespeaks.com Website: LisaClarkeSpeaks.com | TheParentGroupBlueprint.com

For a dues refund, please contact your organization's board directly.